_edited.png)
Integrated Command & Control Center
Integrated Command & Control Center
eSoft’s Integrated Command & Control Center (ICCC) provides a centralized, intelligent platform that enables cities and authorities to monitor operations, coordinate departments, and respond to events in real time. By unifying data from multiple systems and agencies, the ICCC supports faster decision-making, improved service delivery, and efficient governance across urban and regional environments.
​
Designed for continuous operations, the platform strengthens situational awareness, optimizes resource deployment, and enables coordinated response during both routine operations and critical events.
Key Features
The ICCC is built on a modular and interoperable architecture that brings together monitoring, analytics, workflows, and communication into a single operational environment.
1.
Real-Time
Monitoring & Visualization
Live dashboards provide citywide visibility across CCTV, sensors, utilities, and service operations.
-
Integrated feeds from surveillance, IoT, and operational systems
-
Map-based and dashboard-driven visualization
-
Real-time status tracking across departments
2.
Unified
Department Collaboration
The platform integrates multiple departments to enable coordinated operations and shared situational awareness.
-
Traffic, transport, utilities, solid waste, health, and emergency services
-
Centralized data access and role-based views
-
Cross-department coordination and escalation
3.
Infrastructure,
Device & System Integration
The ICCC seamlessly integrates with physical infrastructure, field devices, and enterprise systems to ensure unified data flow and operational consistency.
-
Integration with cameras, sensors, IoT devices, and control systems
-
Connectivity with utilities, transport systems, and infrastructure platforms
-
APIs for legacy systems, third-party applications, and data sources
4.
Automated
Incident
Management
Structured workflows manage incidents from detection to closure.
-
Rule-based alerts and escalation
-
Ticketing and task assignment
-
Closure tracking and audit trails
5.
Predictive &
Adaptive
Analytics
AI-driven analytics support proactive planning and operational optimization.
-
Demand forecasting and trend analysis
-
Anomaly detection
-
Resource planning and optimization
6.
Citywide Event
Handling
Centralized command for managing large-scale events and disruptions.
-
Festivals, public gatherings, and VIP movements
-
Disaster and emergency situations
-
Coordinated planning and execution
7.
Citywide Event
Handling
Centralized command for managing large-scale events and disruptions.
-
Festivals, public gatherings, and VIP movements
-
Disaster and emergency situations
-
Coordinated planning and execution
8.
Resource & Workforce Management
Real-time visibility into field resources improves operational efficiency.
-
Tracking of field teams and command vehicles
-
Asset and equipment monitoring
-
Optimized deployment and utilisation
9.
Operational Reporting & Compliance
Automated reporting supports governance, performance tracking, and audits.
-
Performance KPIs and SLAs
-
MIS and compliance reports
-
Audit logs and operational records
10.
Emergency Response Coordination
Integrated communication ensures rapid, coordinated emergency response.
-
Police, fire, medical, and disaster response integration
-
Real-time communication channels
-
Incident-level coordination and updates
How the ICCC Operates
The Integrated Command & Control Center functions as the central operational brain of the city, enabling continuous monitoring, intelligent analysis, and coordinated action.
01
Citywide Visibility
Unified monitoring of city systems, infrastructure, and services through real-time dashboards.
02
Cross-Department Coordination
Shared operational views and workflows enable departments to act together rather than in silos.
03
Automated Operational Workflows
Incident detection, escalation, task assignment, and closure are managed through structured workflows.
04
Predictive Decision Support
Analytics-driven insights support proactive planning and informed decision-making.
05
Event & Emergency Management
Centralized control for managing planned events and unplanned emergencies.
06
Continuous Performance Monitoring
Ongoing tracking of service performance, response times, and operational KPIs.
Technology Foundation
eSoft’s ICCC is built on a secure, scalable, and resilient technology stack designed for mission-critical operations.
​
-
Cloud-enabled architecture for scalability and flexibility
-
Integration of IoT, AI, and advanced analytics
-
Secure, redundant, and high-availability infrastructure
-
Role-based access, auditability, and data security
Contact eSoft to explore solutions, partnerships, or support.